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This page covers common problems when using Air API and the first checks to perform.

If you lost your secret key

Secret keys cannot be viewed again after creation. If you no longer have the key, generate a new one and rotate your integration.

If a model doesn’t appear

Double-check the selected project and the Air API screen. If the model isn’t available yet, request it via the feedback channel.

If the code sample test fails

Check the following first:
  • You selected the correct project
  • You pasted the secret key correctly
  • You are not using an old/invalid key
  • Your credits/billing status is valid

If the Playground doesn’t work

Refresh the browser and verify the project and model selection state.

If you need support

If the issue persists, request help via Contact & Feedback.