Organization Management

An Organization is the top-level management unit in AirCloud. Members, Projects, usage, and billing are all managed at the Organization level.

Best Practices for Managing Your Organization

Create separate Projects for API testing and production workloads.
Define member roles and project access permissions to keep your organization secure.
Regularly review usage and billing to avoid unexpected costs.
Verify your available credits and billing status before deploying workloads.

Invite Members

You can invite members to your Organization and assign roles. Permissions are determined by each member’s assigned role.

Role	Description
Owner	Full administrative access to the Organization, including member management, billing, credits, and creating or deleting Projects.
Member	Can access assigned Projects and use AirCloud services, but cannot modify Organization settings or access billing features.

To invite a member:

Open the Members tab in the Organization page.
Click + Invite in the upper-right corner.

Then complete the following steps:

Email Address — Enter the email address of the member to invite. Multiple email addresses can be entered, separated by commas.
Role — Select either Owner or Member.
Project Access — Choose which Projects the member can access. You can grant access to all Projects or select individual Projects.
Send Invitation — Click Invite to send an invitation email.

Before Inviting Members

Each AirCloud account can belong to only one Organization. Members who already belong to another Organization cannot be invited.
The invited user must register using the same email address that received the invitation.
If the invited user is already signed in to another account, they should sign out before accepting the invitation to avoid authentication issues.

Usage Management

Usage

The Usage page provides an overview of your Organization’s spending over time. Container and API usage is measured every 10 minutes; actual credit deductions are available on the Settlement tab.

View Options

Expand Options at the top of the page to configure the following:

Option	Description
Date Range	Set a custom start and end date, or pick a preset — Today, 7D, 1M, 3M, 6M, 1Y, or All time.
Granularity	Aggregate the chart and table by Daily or Monthly.
Service	Filter by All, Air Container, or Air API.
Unused Items	Choose whether to Include or Exclude items with no usage in the results.

Summary Cards

Card	Description
TOTAL SPEND	Total spend across the selected period.
ON DEMAND	Cost from on-demand GPU usage.
RESERVED	Cost from Reserved Instance usage.
API CALL	Cost from Air API calls.

Usage Trend

The chart displays Air Container and Air API usage cost, excluding RESERVED cost. The table below breaks down usage by Organization for each day (or month) in the selected range.

Settlement

The Settlement page records the credits actually deducted or credited to your Organization. While Usage shows cost measured every 10 minutes, Settlement reflects how that usage was actually billed.

View Options

Option	Description
Date Range	Set a custom start and end date, or use a preset (Today, 7D, 1M, 3M, 6M, 1Y, All time).
View Unit	Choose Organization, Project, or Container. Selecting Project or Container reveals a tag list to filter down to specific items.
Unused Items	Choose whether to Include or Exclude items with no usage.
Usage Type	Options depend on the selected View Unit * Organization: Reserved / On Demand / API Call * Project: On Demand / API Call * Container: On Demand.
Transaction Type	Filter by All, Deposit, or Withdrawal.

To see how much a specific container cost, set View Unit to Container. Deleted containers are included, which is useful for historical cost analysis.

Aggregate View vs. Item View

Use the toggle in the upper-right to switch between two ways of viewing Settlement data.

View	Description
Aggregate View	Groups transactions by type — RESERVED, ON DEMAND, and API CALL. Each group is collapsible and includes a totals row.
Item View	Lists individual transactions recorded at 10-minute intervals. Each row can be expanded to show detailed billing information.

Aggregate View columns

Group	Columns
RESERVED	Payment Date, GPU Model, Quantity, Applied Period, Amount, Status
ON DEMAND	Organization, GPU Type, Usage Time, Amount
API CALL	Organization, Model, Calls, Tokens, Amount

Item View columns

Column	Description
Payment Date	Time the transaction was deducted or credited.
Type	Transaction type (Deposit or Withdrawal).
Usage Type	Billing type, such as On Demand, Reserved, or API Call.
Interval	Billing period for the transaction (for example, `2026-07-22 11:20:00 ~ 2026-07-22 11:30:00`).
Points	AU deducted or credited for the interval.

Click the chevron on a row to expand its detail and see the fields below.

Detail Field	Description
GPU	GPU model used.
Interval	The 10-minute billing interval.
Hourly Rate	Hourly rate for the GPU.
Job Type	Workload type (for example, `SERVE_REPLICA`).
Amount	AU deducted for the interval.
Raw Description	Original description recorded by the billing system.

Export Settlement Data

Click Export in the upper-right corner to download the filtered Settlement data. You can configure:

Date Range
Columns (including custom column order)
File Format (CSV, JSON, or TXT)

Exporting a large number of transactions may take several minutes.

Reserved Instances

Reserved Instances allow you to reserve GPU resources for three months or longer. Reservations are arranged through the AirCloud team rather than directly through the Console. To request a reservation, contact us with your preferred GPU type and reservation period. Compared to On-demand instances, Reserved Instances provide lower hourly pricing and guaranteed capacity.

Reserved GPU resources are shared across all Projects within the Organization rather than being dedicated to a single deployment.

Reservation Details

Reservation Term — Minimum reservation period is 3 months. Longer terms receive larger discounts.
Billing — Reservations are prepaid by default. Enterprise customers may also be billed by invoice.

Reserved Instances are managed from Organization → Reserved Instances.

Status	Description
Active	Reservation is active and available for use.
Scheduled	Reservation has been confirmed but has not yet started.
Completed	Reservation period has ended.
Canceled	Reservation has been canceled.

Organization Settings

The Organization Settings page allows Organization Owners to manage basic organization information, billing methods, and payment methods. Changes take effect only after clicking Save.

Field	Description
Organization Name	Name used to identify the Organization.
Description	Brief description of the Organization.
Billing Method	Prepaid or Postpaid.
Payment Method	Registered payment method used for credits or invoices.
Organization ID	Unique identifier assigned when the Organization is created. This value cannot be changed.

AirCloud uses a prepaid billing model by default. Postpaid billing is available for selected enterprise customers.

Billing Method	Description
Prepaid	Purchase AU credits in advance and consume them based on usage.
Postpaid	Use the service first and receive an invoice according to the billing cycle.

For Postpaid billing, available AU credits are consumed first. Once the balance becomes negative, usage continues to accumulate as a negative balance. At the end of each month, an invoice is automatically generated for the outstanding amount. After payment is completed, the balance is reset to zero. Enabling Automatic Payment allows invoices to be paid automatically using the registered payment method.

Billing

Learn how to purchase credits, configure Auto Top-up, and manage invoices.

Contact and Feedback

Contact the AirCloud team or submit product feedback.

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Organization Management

Best Practices for Managing Your Organization

Invite Members

Before Inviting Members