Billing Overview
All usage and charges generated by Projects are aggregated and billed at the Organization level. Services can be used as long as your Organization has sufficient credits. AirCloud uses AU (AirCloud Unit) as its billing unit, where 1 AU = KRW 1 (before VAT). Credits are purchased in the currency selected during onboarding (KRW or USD), and all AirCloud services deduct usage from your available AU balance.
Purchase Credits
AirCloud supports the following payment providers for purchasing AU credits:- Toss Payments — Prepaid AU credits (Korea)
- PayPal — Prepaid AU credits (Global)
- Stripe — Prepaid AU credits and saved payment methods for Auto Top-up (Global)
Payment Methods
Register a payment card to use Auto Top-up. Saved payment methods can also be reused for future credit purchases without entering card details again. You can register multiple payment methods and choose which one is used for Auto Top-up.
Auto Top-up
Auto Top-up automatically purchases AU credits when your remaining balance falls below a specified thresholdAuto Top-up automatically purchases AU credits when your remaining balance falls below a specified threshold. Payments are charged automatically using your selected payment method, allowing you to maintain sufficient credits without manual intervention.
- Threshold — Remaining AU balance that triggers Auto Top-up.
- Top-up Amount — Amount of AU to purchase automatically.
- Payment Method — Saved payment method used for automatic billing.
Low Credit Notifications
Email notifications can be sent to Organization Owners when the remaining AU balance falls below a configured threshold. Unlike Auto Top-up, this feature does not automatically purchase credits. It simply notifies Organization Owners so they can manually add credits.
- Threshold — Remaining AU balance that triggers the notification.
- Recipients — Organization Owners.
Low credit notifications send email alerts only. They do not automatically purchase credits.
Invoices
Invoices are available for Organizations using Postpaid Billing and are intended primarily for enterprise customers. Invoices are generated automatically at the end of each month based on the total unpaid usage accumulated during the billing period. Generated invoices are available from Organization → Billing → Invoices, where you can:- View invoice status.
- Download PDF invoices.
- Complete invoice payments.
Invoice FieldFields
Invoice StatusInvoice Status
Payment History
The Payment History page displays all credit purchases, promotional credits, Auto Top-up transactions, and invoice payments.Payment History Fields
Payments are categorized as Pending, Completed, Failed, or Canceled. Receipts are available for completed payments.
Payment Types
Payment history can be filtered by Type, Status, and Date Range, and sorted by Date, Amount, or AU.
Promotion Codes
Promotion codes distributed through events, partnerships, or promotional campaigns can be redeemed from Billing → Promotion Codes.
Refund Policy
Unused credits may be refunded within 7 days of purchase. Refunds are calculated based on the pre-tax purchase amount. VAT is non-refundable. Billing disputes must be submitted within 15 days of receiving the invoice. If no dispute is raised during this period, the invoice is considered accepted. Service fees are exclusive of applicable taxes. Customers are responsible for all taxes, duties, and fees other than AIEEV’s corporate income tax. For refund requests or detailed terms, see the Terms of Service or Contact the AirCloud support team.Related Documentation
Organization Management
Learn how to manage members, usage, reserved instances, and organization settings.
Contact and Feedback
Contact the AirCloud team or submit product feedback.