All usage and charges generated by Projects are aggregated and billed at the Organization level. Services can be used as long as your Organization has sufficient credits.AirCloud uses AU (AirCloud Unit) as its billing unit, where 1 AU = KRW 1 (before VAT). Credits are purchased in the currency selected during onboarding (KRW or USD), and all AirCloud services deduct usage from your available AU balance.
Important Notes
AU is used for all AirCloud services, including API requests, GPU instances, and storage.
Credit purchases are subject to 10% VAT, in accordance with applicable tax regulations.
The minimum credit purchase is 10,000 AU.
When your credits are exhausted, an email notification is sent. If credits are not replenished, running workloads may be terminated.
To avoid service interruptions, we recommend enabling Auto Top-up.
Register a payment card to use Auto Top-up.Saved payment methods can also be reused for future credit purchases without entering card details again. You can register multiple payment methods and choose which one is used for Auto Top-up.
Auto Top-up automatically purchases AU credits when your remaining balance falls below a specified thresholdAuto Top-up automatically purchases AU credits when your remaining balance falls below a specified threshold.Payments are charged automatically using your selected payment method, allowing you to maintain sufficient credits without manual intervention.Configure the following settings:
Threshold — Remaining AU balance that triggers Auto Top-up.
Top-up Amount — Amount of AU to purchase automatically.
Payment Method — Saved payment method used for automatic billing.
Email notifications can be sent to Organization Owners when the remaining AU balance falls below a configured threshold.Unlike Auto Top-up, this feature does not automatically purchase credits. It simply notifies Organization Owners so they can manually add credits.
Threshold — Remaining AU balance that triggers the notification.
Recipients — Organization Owners.
Low credit notifications send email alerts only. They do not automatically purchase credits.
Invoices are available for Organizations using Postpaid Billing and are intended primarily for enterprise customers.Invoices are generated automatically at the end of each month based on the total unpaid usage accumulated during the billing period.Generated invoices are available from Organization → Billing → Invoices, where you can:
Promotion codes distributed through events, partnerships, or promotional campaigns can be redeemed from Billing → Promotion Codes.Once redeemed successfully, AU credits are added automatically. The transaction appears in Payment History with the Promotion Code payment type.
Unused credits may be refunded within 7 days of purchase. Refunds are calculated based on the pre-tax purchase amount. VAT is non-refundable.
The following are not eligible for refunds:
Credits that have already been consumed.
Prepaid promotional credits.
Reserved GPU packages and reserved-capacity products.
Credits issued through promotion codes.
Billing disputes must be submitted within 15 days of receiving the invoice. If no dispute is raised during this period, the invoice is considered accepted.Service fees are exclusive of applicable taxes. Customers are responsible for all taxes, duties, and fees other than AIEEV’s corporate income tax.For refund requests or detailed terms, see the Terms of Service or Contact the AirCloud support team.
