> ## Documentation Index
> Fetch the complete documentation index at: https://docs.aieev.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact and Support

> We're here to help you get the most out of AirCloud.

If you need help, have a technical inquiry, or want to request a model, reach out through the channels below.

<div onClick={openSearch} style={{ cursor: "pointer" }}>
  <Card title="Ask the Docs" icon="message-circle-question">
    Ask our AI assistant trained on AirCloud documentation.
  </Card>
</div>

<Card title="Send Us a Message" icon="message-circle-question-mark" href="https://www.aieev.com/ko/contact">
  Submit your inquiry through our Contact Us page.
</Card>

For sales inquiries or technical support, feel free to reach out directly.

<Columns cols={2}>
  <Column>
    <Card title="Hyunkyung Kim" icon="mail" href="mailto:hk.kim@aieev.com">
      For general inquiries, email \
      [hk.kim@aieev.com](mailto:hk.kim@aieev.com).
    </Card>
  </Column>

  <Column>
    <Card title="Byungsoo Park" icon="mail" href="mailto:bspark@aieev.com">
      For technical inquiries, email \
      [bspark@aieev.com](mailto:bspark@aieev.com).
    </Card>
  </Column>
</Columns>

## What Can You Contact Us About?

* How to use Air API
* Air Container deployment issues
* Model addition requests
* Sales and technical consultation
* Onboarding and organization setup
* Other technical inquiries

## Helpful Information to Include

Providing the following details helps us respond faster.

* Organization or Project name
* Feature in use (e.g., Air API, Air Container)
* Description of the issue
* Steps to reproduce
* Screenshots or log output (if available)
* For model requests: model name, intended use case, expected traffic or scale, and preferred response speed or deployment type

## Common HTTP Errors

The following are frequently encountered issues and how to resolve them.

<AccordionGroup>
  <Accordion title="401 Unauthorized">
    Authentication failed. Please verify your API key or access credentials.
  </Accordion>

  <Accordion title="404 Not Found">
    The requested container ID or endpoint path is incorrect. Please check the container ID or route.
  </Accordion>

  <Accordion title="500 Internal Server Error">
    If an internal server error occurs, please try again later or contact the AirCloud support team at [**contact@aieev.com**](mailto:contact@aieev.com).
  </Accordion>
</AccordionGroup>

## Troubleshooting

Common issues encountered during use and how to resolve them.

<AccordionGroup>
  <Accordion title="[A]. API Key Authentication Failure">
    * Symptom: API request authentication fails
    * Cause: Expired or invalid API key
    * Resolution:
      * Verify that the API key is still valid (check expiration)
      * Generate a new API key from the AirCloud dashboard
  </Accordion>

  <Accordion title="[B]. GPU Allocation Error">
    * Symptom: GPU not detected when starting a container
    * Cause: Node instability or driver mismatch
    * Resolution:
      * Redeploy to a new instance
      * Check compatibility between the container runtime and GPU driver
  </Accordion>

  <Accordion title="[C]. Network Connection Failure">
    * Symptom: Container cannot connect to external endpoints
    * Cause: Incorrect port configuration, DNS issue, or firewall blocking
    * Resolution:
      * Verify that the container exposes the correct port and the service is listening
      * Test external connectivity using curl from inside the container
      * Check that outbound traffic is not blocked in security group settings
  </Accordion>

  <Accordion title="[D]. Health Check Failure / Stuck at Initialization">
    * Symptom: Deployment stalls at the health check stage
    * Cause: The /health endpoint is not returning HTTP 200 OK
    * Resolution:
      * Confirm the correct health check URL and port are exposed
      * Review logs for error messages or model loading delays
  </Accordion>

  <Accordion title="[E]. Autoscaling Not Triggering">
    * Symptom: No scaling occurs despite high load
    * Cause: Scaling threshold set too high or replicas in an unhealthy state
    * Resolution:
      * Adjust autoscaling parameters such as CPU threshold and latency
      * Ensure all replicas pass health checks
  </Accordion>

  <Accordion title="[F]. 502/503 Gateway Error">
    * Symptom: API returns a server error (502/503)
    * Cause: Application not bound to the expected port or crashed during startup
    * Resolution:
      * Confirm the service is running on `0.0.0.0:<PORT>`
      * If model loading takes time, increase the health check timeout
  </Accordion>
</AccordionGroup>