> ## Documentation Index
> Fetch the complete documentation index at: https://docs.aieev.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Requests and Waitlist

> Ask for what isn't in the catalog, and track how it was handled

When the GPU, template, or model you need is not available, you can ask for it from the console instead of opening a separate support ticket. Every request lands in **My requests**, where you can follow its status and read our team's reply.

## What You Can Request

| Request                    | Where you start it                         | What it does                                                                                                     |
| :------------------------- | :----------------------------------------- | :--------------------------------------------------------------------------------------------------------------- |
| **Join the waitlist**      | GPU selection in the container create flow | For a GPU that is sold out. You are notified — in the console and by email — as soon as capacity frees up.       |
| **Replica limit increase** | Replica settings, or the limits page       | Raises how many replicas your organization can run. Once approved, the new limit applies automatically.          |
| **Request a GPU**          | GPU selection                              | For a GPU model AirCloud does not offer yet, such as H200 or B200.                                               |
| **Request a template**     | Template picker                            | For a framework or image that is not in the template list.                                                       |
| **Request a model**        | Air API model list                         | For a model you would like to use on Air API.                                                                    |
| **Rental inquiry**         | Long-term Rentals                          | For a [long-term rental](/docs/console/long-term-rentals) — a configuration that is not listed, or custom terms. |

Waitlist and limit-increase requests carry the details we need to act on them — how many replicas you need, the volume size, and how long you expect to need it.

<Note>
  Requests are recorded per organization, so the same request is not submitted twice. If a teammate already asked for the same thing, you'll see that instead of a duplicate.
</Note>

## Track Your Requests

Open **My requests** in the console. It has two tabs — **Requests** and **My feedback** — and you can filter by status, kind, and requester, or narrow it to your own requests only.

| Status        | Description                                                         |
| :------------ | :------------------------------------------------------------------ |
| **Pending**   | Received and under review.                                          |
| **Approved**  | Approved. For a limit increase, the new limit is already in effect. |
| **Fulfilled** | Delivered — the resource is available.                              |
| **Rejected**  | Declined. The reply explains why.                                   |
| **Cancelled** | You withdrew the request.                                           |

You can cancel a request while it is still open. Cancelling closes it for good, but you can always send the same request again later.

## Getting Notified

* **Request received** — confirms your request reached us.
* **Request outcome** — tells you how it was handled, with our team's reply attached.
* **Waitlisted GPU capacity available** — sent to you, not the organization owner, in the console and by email.
* **Replica limit increase approved** — sent when the new limit takes effect.

See [Notifications](/docs/console/notifications) to choose which channels you receive these on.

## Related Documentation

<Columns cols={2}>
  <Card title="GPU Availability and Limits" icon="gauge" href="/docs/reference/gpu-availability-and-limits" cta="View Reference" arrow="true">
    Understand availability, sold-out GPUs, and replica limits.
  </Card>

  <Card title="Long-term Rentals" icon="calendar-clock" href="/docs/console/long-term-rentals" cta="View Guide" arrow="true">
    Secure GPUs for a fixed term at a lower hourly rate.
  </Card>
</Columns>